Welcome to our Travel agency. Below are the terms and conditions that govern our relationship with customers who use our services. By booking a trip with our Travel agency, you agree to comply with these terms and conditions:
To secure your reservation, a non-refundable advance payment is required. The exact amount and payment terms will be indicated in each case, depending on the type of service reserved.
Final payment must be made before the trip start date. If payment is not made within the established period, we reserve the right to cancel the reservation without prior notice.
In case of cancellation by the client, charges will be applied according to the corresponding cancellation policy. We recommend that you carefully review this policy before confirming your reservation.
Our Travel agency reserves the right to cancel a trip in exceptional circumstances, such as natural disasters or unforeseen situations. In such case, a full refund will be offered or the option to reschedule the trip will be provided.
It is the client’s responsibility to ensure they have the necessary travel documents, such as valid passports and visas, prior to departure. Our Travel agency is not responsible for problems that arise due to the lack of required documentation.
Clients are responsible for their own travel insurance, which must include medical, cancellation and accident coverage. Our Travel agency is not responsible for any incident or accident that may occur during the trip.
Our Travel agency reserves the right to make changes to the itinerary or included services in the event of unforeseen circumstances, such as adverse weather conditions or logistical problems. In case of significant changes, a suitable alternative or partial refund will be provided.
Our Travel agency acts solely as an intermediary between clients and service providers, such as hotels, airlines and local tour operators. We are not responsible for any damage, loss, injury, delay or expense incurred during travel, whether caused by negligence, acts of third parties or any other circumstances beyond our control.
By using the services of our Travel agency, you agree to comply with these terms and conditions. We recommend that you review them carefully before making any reservation. If you have any questions or concerns, please do not hesitate to contact us.